Wristband & Order Policy
Wristband & Order Policy
Everyone attending our competitions must purchase a wristband. This applies to all competitors and spectators, except babies and toddlers (aged 4 and under) who are not competing. Dancer and spectator tickets are the same price at all events.
Please see individual event pages for wristband prices. Prices typically range between £21-£27 per person depending on the event and venue.
Bookings
All bookings must be made by a dance teacher on behalf of their students. We do not accept individual bookings.
Teachers can reserve places at events listed on the dates section of our website, typically available 9-12 months in advance. Bookings should be made via email to info@onthebeat.dance.
A deposit is required to secure your place. This will be deducted from your final wristband balance. Once a booking is confirmed and set routine access has been issued, deposits are non-refundable and non-transferable.
Set routine links will be sent to the teacher via email with password access once the booking is secured.
Wristband Allocation & 20% Rule
Upon booking your school onto an event, you will receive a confirmation email stating the number of wristbands that have been allocated to you. This includes both dancers and spectators.
To ensure our events run safely within venue capacity, we ask that you do not exceed this allocation by more than 20% without prior approval from our team.
If you wish to increase your allocation beyond this, please contact us and we will confirm if this is possible.
Equally, we ask that your final confirmed numbers do not decrease by more than 20% of your original allocation.
Final Numbers & Deadlines
Final wristband numbers must be confirmed by teachers 14 days prior to the event. Full details and deadlines will be sent directly to teachers by email.
Wristbands will be posted once final numbers are confirmed.
After this deadline, numbers cannot be reduced or amended. Any additional wristbands required must be purchased on the door (subject to availability) at the on-the-door price, which is typically £2-£5 higher per band.
Full payment for wristbands must be made in advance of the event.
Refunds & Returns
Wristbands are non-refundable and cannot be returned once purchased. This includes cases where attendees are unable to attend due to injury, illness, or change of circumstances.
Forgotten Wristbands
If wristbands are forgotten on the day:
- New wristbands must be purchased at the venue
- A refund form can be completed with door staff
Original wristbands must then be returned to us unused within 14 days of the event. Refunds will be issued within 2 weeks of receiving the bands, minus a £3 admin fee per wristband.
Wristbands returned after this 14-day period will not be refunded. We recommend using signed-for delivery to ensure safe return.
Lost or Damaged Wristbands
Replacements will not be issued for lost, forgotten or damaged wristbands.
On Arrival
All attendees must have their wristbands securely fastened before arrival and ready for inspection at the venue entrance.
Teachers
Qualified teachers attending with their dance school may apply for a complimentary teacher wristband subject to number of entries.
Teachers entering any competition sections must purchase a competitor wristband. Please refer to our competition rules for full details on teacher eligibility.
Event Changes & Cancellations
In the unlikely event that a competition cannot go ahead due to circumstances beyond our control (including but not limited to venue issues, emergencies, or force majeure), we reserve the right to cancel or reschedule the event.
If this occurs, wristband payments will either be transferred to a rescheduled date or refunded.
Please note that we are not liable for any additional costs incurred, including travel, accommodation, or any other expenses related to attending the event.
By ordering wristbands for our competitions, you are agreeing to this policy.