Complaints Policy

We aim to provide a professional, fair and enjoyable experience for all dancers, teachers and spectators at our events.

If any issues arise, we are committed to handling them appropriately and in a timely manner.

How to Raise a Concern

As all bookings for our events are made via dance schools, we ask that any complaints or concerns are raised through the dance school teacher in the first instance.

Dance teachers can then contact our team directly on behalf of their school.

We do not accept complaints directly from individual dancers or spectators unless the matter relates to safeguarding.

Safeguarding Concerns

Any safeguarding concerns should be reported immediately to a member of the event team or the Designated Safeguarding Lead and will always be treated as a priority.

During the Event

If an issue arises on the day of the event, we ask that it is raised via the dance school teacher.

Teachers should speak to a member of the event team as soon as possible so that the issue can be addressed promptly.

After the Event

If a concern needs to be raised after the event, this should be submitted by the dance school teacher via email.

We aim to respond to all enquiries within a reasonable timeframe.

Our Approach

All concerns will be reviewed fairly and respectfully.

We ask that all communication remains professional and respectful at all times.

Important Note

We reserve the right to not respond to complaints raised outside of the above process.